Cancellation & Missed Appointment Policy

When you book with us, we set aside dedicated time just for you. Late cancellations and missed appointments mean that time can't be offered to another patient waiting for care, so we ask for your help in giving us as much notice as possible.

Cancellations & Rescheduling Appointments 

We require 24 hours’ notice if you need to cancel or reschedule your appointment.

If insufficient notice is given, a fee of 50% of the treatment fee may be charged.

Missed Appointments (Do Not Attends)

If you miss an appointment without prior notice, we'll issue an invoice for 50% of the treatment fee.

Our Approach

We understand that unforeseen circumstances, such as illness, emergencies and life in general can get in the way of plans. Our practitioners use their discretion when applying this policy and will always take individual circumstances into account.

Need to Cancel or Reschedule?

To cancel or reschedule your appointment, please reply to your reminder email or SMS, or call us on 07 3708 1435.