Privacy policy
Privacy Policy
Form Osteopathy values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information from you when you:
Complete contact forms, newsletter sign-up forms, or booking forms on our website
Provide your details via client intake forms in clinic (paper or digital)
Communicate with us by phone, email, or in person
The types of information we may collect include:
Your name, address, phone number, and email address
Date of birth and emergency contact details
Health information relevant to your care (e.g., medical history, treatment notes, referral details)
Payment details when required for billing and processing services
Because we are a healthcare clinic, some of the information we collect is considered sensitive information under the Privacy Act. We will only collect sensitive information with your consent and when it is reasonably necessary to provide you with safe and effective treatment.
2. How We Use Your Information
We use your personal information to:
Provide osteopathy and related healthcare services
Manage your bookings and communicate with you about your appointments
Maintain accurate clinical records
Respond to your enquiries
Send newsletters, updates, and marketing communications (you may opt out at any time)
Meet legal, regulatory, and insurance requirements
3. Disclosure of Information
We respect your confidentiality and will not share your personal information with third parties unless:
You have given us consent to do so
It is necessary for your treatment (e.g., communicating with other healthcare providers at your request)
It is required by law or to comply with regulatory obligations
It is necessary for our business operations (e.g., IT support, practice management software providers) – in which case service providers are required to keep your information secure
We do not sell or trade your personal information.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
Secure storage of paper forms within the clinic
Password-protected digital client records
Restricted access to staff members involved in your care
We retain health records for the period required by law and securely destroy or de-identify them when no longer needed.
5. Access and Correction
You have the right to access and request correction of the personal information we hold about you, subject to certain legal exceptions. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.
6. Website and Cookies
When you visit our website, we may collect non-identifying information such as browser type, operating system, and pages viewed. This helps us improve our website and services.
If you sign up for our newsletter, your name and email address will be added to our mailing list. You can unsubscribe at any time.
7. Overseas Disclosure
We do not generally disclose personal information overseas. However, some third-party service providers (e.g., practice management software or email platforms) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy standards.
8. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
Form Osteopathy
91 Upton Street, Bundall 4217
Email: info@formosteopathy.com
Phone: 07 3708 1435
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.